Privacy Policy

Effective Date: February 6, 2026

Metal Card Studio Inc. (“Metal Card Studio”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit metalcardstudio.com, make a purchase, use our services, or communicate with us.

This policy complies with Canadian privacy laws (PIPEDA), CASL, and applicable international privacy standards.

1. Information We Collect

We collect information you provide directly to us, as well as information collected automatically through our website.

Information You Provide

When you:

  • Place an order
  • Create an account
  • Contact us
  • Use our chatbot
  • Subscribe to email or SMS marketing

We may collect:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely by our payment processor)
  • Order details
  • Any messages you send us

Information Collected Automatically

When you visit our website, we automatically collect:

  • IP address
  • Browser type and device information
  • Pages visited and time spent
  • Referral source
  • Approximate geographic location (country, region, city)
  • Cookies and tracking data

This data is collected using cookies, analytics tools, and our live chat platform (Tidio).

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Send order confirmations and shipping updates
  • Send marketing emails and SMS messages (with your consent)
  • Detect fraud and prevent abuse
  • Improve our website and customer experience
  • Adjust pricing, currency, and content based on your geographic location
  • Respond to inquiries through our chatbot and email

3. Email & SMS Marketing Communications

If you provide your email address or phone number and opt in to receive marketing communications, you consent to receive promotional messages from us by email and/or SMS text message.

These may include:

  • Promotions and special offers
  • Product updates
  • Abandoned cart reminders
  • Company news
  • Order-related notifications

SMS messages may be sent using automated systems. Message and data rates may apply. Message frequency varies.

You can opt out at any time:

  • Email: Click “unsubscribe” in any email
  • SMS: Reply STOP to any message

Consent to receive marketing messages is not a condition of purchase.

4. Use of Tidio Live Chat & Visitor Tracking

We use Tidio, a live chat and customer messaging platform, to communicate with visitors and provide support.

Tidio may collect:

  • Your IP address
  • Pages visited
  • Time spent on the site
  • Approximate location
  • Messages you send through chat

This helps us provide better service and understand visitor behavior.

5. Geolocation for Pricing and Content

We use your IP address and geolocation data to:

  • Display appropriate currency
  • Adjust pricing based on your country
  • Show relevant shipping options
  • Prevent fraudulent transactions

We do not use precise GPS location data.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences
  • Analyze traffic and usage
  • Improve performance
  • Support marketing and retargeting campaigns

You can disable cookies through your browser settings, but some features of the site may not function properly.

7. How We Share Your Information

We do not sell or rent your personal information.

We share information only with trusted third parties necessary to operate our business, such as:

  • Payment processors
  • Shipping carriers
  • Email and SMS marketing platforms
  • Tidio (chat service)
  • Website hosting providers
  • Analytics providers

These providers are required to safeguard your information.

8. Data Security

We use industry-standard security measures, including SSL encryption and secure payment processing, to protect your information.

However, no method of transmission over the internet is 100% secure.

9. Your Rights

You have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Withdraw consent to marketing at any time
  • Request deletion of your data (where legally permissible)

To make a request, contact us at the email below.

10. Data Retention

We retain your information as long as necessary to:

  • Fulfill orders
  • Comply with legal and tax obligations
  • Resolve disputes
  • Enforce agreements

11. International Visitors

Our website may be accessed from countries outside Canada. By using our site, you consent to the transfer of your information to Canada and other countries where our service providers operate.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

13. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us:

Metal Card Studio Inc.
Email: [email protected]
Website: https://www.metalcardstudio.com

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